Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect


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(as of Jun 11, 2024 07:23:59 UTC – Details)



The must-read New York Times bestseller that’s redefining hospitality and inspiring readers in every industry. 

– Featured in FX’s The Bear and Showtime’s Billions
– JP Morgan NextList Pick

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.
 
How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.
 
Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

From the Publisher

The Instant National Bestseller! The greatest minds in leadership rave: UNREASONABLE HOSPITALITYThe Instant National Bestseller! The greatest minds in leadership rave: UNREASONABLE HOSPITALITY

An exceptional book for anyone  or any organization aiming to excel  — Danny MeyerAn exceptional book for anyone  or any organization aiming to excel  — Danny Meyer

This book is for everyone — David ChangThis book is for everyone — David Chang

If you want to revolutionize the way you do business, you need this book — Dave RamseyIf you want to revolutionize the way you do business, you need this book — Dave Ramsey

Will not only transformed a restaurant, but challenged our entire idea of service —Simon SinekWill not only transformed a restaurant, but challenged our entire idea of service —Simon Sinek

Publisher ‏ : ‎ Optimism Press; 1st edition (October 25, 2022)
Language ‏ : ‎ English
Hardcover ‏ : ‎ 288 pages
ISBN-10 ‏ : ‎ 0593418573
ISBN-13 ‏ : ‎ 978-0593418574
Item Weight ‏ : ‎ 2.31 pounds
Dimensions ‏ : ‎ 6.21 x 1.01 x 9.28 inches

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